Caring for our customers, employees, community and environment is a way of life at Lindsey's Furniture. Our well-trained staff is ready to assist you with any questions regarding your purchase or to direct you with your next purchase at Lindsey's Furniture. Our goal is for you and your family to have a great shopping experience from start to finish. We want your shopping experience to be smooth and for Lindsey's Furniture to be your go to destination for all future furniture, mattress, outdoor, and accessory needs.
Customer Service can be reached at 850-249-6446
Monday thru Saturday 9:00 AM to 5:00 PM CST, Sunday 10:00AM to 4PM CST. You can also reach us via email if you prefer.
If you have a question regarding the performance of your mattress, please review the following information along with your warranty card to determine if you have a warranty claim. Some manufacturers handle any claim for a defect.
| Nature of Problem | Possible Solutions |
|---|---|
| Body Impressions |
Some body impression is a natural occurrence on a mattress. This is not a structural defect, but simply an indication that the upholstery layers are settling as they should when you begin to use your bed. We're glad to see the comfort layers begin to conform to your body and allow better sleep. This may result in an uneven sleeping surface.
|
| Sagging |
If there is a sensation of rolling toward the center of the bed, check your supporting bed frame or base. Queen and King size beds require a rigid, metal, center support. If your frame is a problem, you should be able to see it flexing or sagging under the weight of the sleeper by simply looking under the bed. If this is true, replacement of the frame is necessary.
|
| Squeaks or Noise |
Squeaks and other noises usually originate from the bed frame, headboard, or footboard. Remove the mattress and box springs from the bed frame. Check the frame by pushing down in several locations to locate the noise. If the noise cannot be located, replace the box springs on the frame and repeat the test. Finally, replace the mattress and repeat the test.
|
| Handles |
It happens rarely, but handles can pull out if they are used incorrectly. They are not intended to support the full weight of the mattress in turning, lifting, carrying, etc. They are only to be used in “positioning” the mattress and are not covered by the warranty.
|
| Odors |
Mattresses are made with steel, insulation, and layers of poly foam. A new mattress is packaged in poly bags. Just like a new car has a smell, so does a new mattress. After a few days, any odors will dissipate.
|
As per the warranty, we do not warrant fabric, handles, comfort or slight body impressions. Please be aware that the cost of transporting the bedding to and from your home is the sole responsibility of the consumer. If a mattress or box spring is replaced, there is no guarantee that the product you receive will have the same tick/cover or construction as your current set; especially, if the replacement is being made several years after the purchase.
IMPORTANT: IF THE BEDDING IS STAINED – ANY STAIN – IT IS CONSIDERED TO BE IN AN UNSANITARY CONDITION WHICH VOIDS THE WARRANTY UNDER THE CONSUMER DAMAGE OR ABUSE LIMITATION.
Some manufacturers handle warranty claims on their mattresses and foundations, including adjustable bases. If you have any doubt after reviewing the warranty card, feel free to contact our Customer Service department at 850-249-6446 for further direction.
If your claim is to be handled by Lindsey's Furniture, please email us at [email protected] for a service/warranty packet and return it to us along with a copy of your Proof-of-Purchase/original sales receipt within the next 30 days. THE FORM MUST BE COMPLETED IN ITS ENTIRETY OR WE WILL RETURN TO YOU.
The law tag must not be removed from the bedding as this will void the warranty.
TRANSPORTATION CHARGES ARE NOT COVERED UNDER THE WARRANTY. IF AN EXCHANGE OR RESELECTION IS COMPLETED, DELIVERY CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER.
Lindsey's Furniture
Attn: Customer Service
7157 W Highway 98
Panama City Beach, FL 32407
Over 90% of our service requests can be solved and completed in your home. Once you have notified us of a possible warranty claim, in most cases, we will set an appointment with a service technician either from Lindsey's Furniture or a certified furniture repair company.
Most requests are handled in less than six weeks. If a part is necessary to complete the repair, we order directly from the manufacturer and can take up to 16 weeks. When the part(s) are received, you will be contacted notifying you the order is ready to be scheduled for completion.
It takes careful planning to ensure we can complete all our stops within our estimated time frames. To provide the best service for our customers, we must be as fuel and time efficient as possible. Service appointments take longer than an actual furniture delivery, so we are not able to do as many in one day. Travel times and time to repair items varies. While we cannot promise specific dates or times, we do wish to respect your busy schedule and will contact you the day of with a two-hour time frame for the technician's arrival. The technician will also make every effort to contact you in route to your home.
Lindsey's Furniture does not currently offer out of warranty repairs on furniture items whether or not they were originally purchased from us.
If you elected to purchase a 5-year plan through Montage Furniture Services, any claim must be reported directly to them at 800.686.5559 (toll-free). Information on coverage, exclusions, and additional means of reporting a claim is available on the plan you will receive in the mail 5-7 business days after delivery or pick up.
